Physical cards

Who can order one

Physical cards are available to Verified users. If you are on an Instant card, complete verification first. See Upgrading from Instant to Verified. Cards are issued by [PARTNER] and work on the Visa or Mastercard network in shops, at ATMs and online.

At launch the physical card ships to 100+ countries. The delivery address must be in a supported shipping country. See Supported countries.

Cost

Replacement cards after loss or damage cost the same as a first card on Free, and are free once per year on Plus and Premium. See Fee schedule.

Order your card

1. Sign in to the Fundly web app at app.fundly.xyz, open Cards, then Order physical card.
2. Check your name as it will be printed. It must match your verified identity document.
3. Enter or confirm your delivery address.
4. Review the fee, if any, and confirm with your passcode or biometrics.

You will see a tracking status in the app: Ordered, Printed, Shipped and Delivered.

Delivery times

Delivery typically takes 5 to 10 business days inside the EU and up to 3 weeks elsewhere. Metal cards can take a few extra days because of a separate production run.

Activate the card

The card arrives inactive. To activate it:

1. In the Fundly web app, open Cards and pick the physical card.
2. Select Activate and type the last four digits printed on the card.
3. Set your PIN. Choose four digits that are not your birth year or a simple sequence.

Until activation, the card cannot be used, even if someone else has it.

Using the card

• Contactless. Works for small amounts without a PIN. Above the local contactless limit you will be asked for the PIN.
• Chip and PIN. Insert the card and enter your PIN.
• ATM. Withdrawals are available on Verified accounts. At launch the fee is 2% after a monthly free allowance of 200 EUR on Free, 400 EUR on Plus and 1,000 EUR on Premium. ATM operators may add their own fee.
• Online. The physical card has its own number and can be used online, but a virtual card is safer for that.

Card controls

Everything you can do with a virtual card also works for the physical card: freeze, spending limits, merchant category blocks, online-only toggle and real-time notifications. You can also change the PIN from the app. See Card controls and freezing.

Lost, stolen or damaged

Freeze the card immediately from the app, then order a replacement. Full steps are in Lost or stolen card.